Dude, it was in the video. She got a piece of paper. And the ability to humiliate her co-workers I guess.

My thoughts exactly.

YOUR SKILL IN PERFORMING MENIAL LABOR TASKS WHILE MAINTAINING POSITIVE EMOTION CHEMICAL RATIO IS ADEQUATE EMPLOYEE: JOHN. YOU ARE AWARDED 5 ACCOMPLISHMENT POINTS. ACCOMPLISHMENT POINTS MAY BE SPENT IN OUR POSITIVE REINFORCEMENT BARRACKS, FEATURING A VARIETY OF CONGRATULATORY CERTIFICATES FOR YOU TO DISPLAY PROUDLY IN YOUR HOMEPOD(TM).

I find nothing so soul chilling as a living creature so rabidly obsequious as to cry at being the best at serving people who wouldn't know or care if she was crushed by a tentacle rape monster. Even TFL Bill, sad fuck as he is, wouldn't pee his pants in joy at his own servility.

I have a soft spot in my heart for the cashier at a nearby supermarket who regularly tells me how much she loathes management and would gladly set fire to the place if she won the lottery.

Conversely, this is a society where major corporate entities actually give a damn about customer service. Recent encounters with the phone and cable companies have led me to believe that we should strive to be more like the Japanese.

Major corporate entities care about customer service... so long as it doesn't cost them anything. If you've ever worked retail there's a bunch of stuff that's supposed to pressure employees to be good at customer service: acronyms, huddles, posters. When I was at CVS we were required to say hi to every customer and some other crap and they sent secret shoppers around to tattle on us. They're starting to do the same shit to ER nurses according to a few friends.

Phone tree customer service sucks because it would cost money to hire people empowered to do anything to man the phones. Some of the folks at the phone and cable company are still union too, so they may have some dignity left.

shut the hell up

...ok

No, it's not ok. Quit doing what people tell you to! You tell that customer to go die in the pet food aisle.

Are you going to pay his rent?

I just keep telling myself that once i finish my degree, I won't have such low expectations. For now, though...is a plastic bag ok?

There's an interesting story behind this nickel

I'm agreeing with pressed's first comment.

I'm also in customer service and I used to hate it until one time someone said they were going to go to their local store (30 miles away from mine) but they wanted to come my store just to talk to me instead. That felt pretty awesome.

I'm always finding supermarket "super"visors enjoy publicly giving checkout employees and baggers a verbal lashing followed by the task of "bringing in karts". Like there couldn't be more humiliation in the job already.

I actually like bringing in carts. It gives me time to ponder my miserable life. The verbal lashing part sucks though.

My name is Gordon and I'm an alcoholic.

i liked getting carts too. one time a man called to complain about a rogue cart that appeared in his yard miles away.

It's a clerk-off!